Megabet Privacy Policy — Your data, your control

1 Introduction & scope

This privacy policy applies to the entire Megabet platform — including the website, mobile app, and all related services. By using Megabet, you consent to this policy.

We believe your data belongs to you. Megabet uses personal information only to improve our services and meet legal obligations. Our data protection practices are built to GDPR international standards.

This policy is available in English. If any conflict arises, the English version shall prevail. Any updates to the policy will be published on the website.

2 What Data Is Collected

Megabet collects only the information it needs. The categories of data collected are described below:

Information provided directly

• Identity details: name, date of birth, nationality
• Contact details: email address, phone number, home address
• Account information: username, password (hashed)
• Payment details: bank account, mobile banking number (encrypted)
• Identity verification documents: NID, passport, or other government-issued ID

Automatically collected information

• Device information: device type, operating system, browser
• Connection data: IP address, login time and location
• Usage data: game activity, betting history, session duration
• Cookie and tracking data (see the cookies section for details)

3 How your information is used

Megabet uses collected data for the following purposes:

For service delivery

• Creating and managing accounts and ensuring their security.
• Processing deposit and withdrawal transactions.
• Storing and displaying gaming history.
• Sending bonus and promotional offers.

For security and regulatory compliance

• Preventing fraud and money laundering.
• Verifying age and identity.
• Meeting legal obligations.
• Maintaining records for dispute resolution.

For service improvement

• Analysing and improving the user experience.
• Responsible gaming monitoring and support.
• Identifying and resolving technical issues.

4 Data sharing & third parties

Megabet shares data with third parties only under strict policies. Information may be shared in the following circumstances:

• Payment provider: Only the data necessary for processing transactions.
• Game Provider: Minimal data required to run games (typically an anonymous ID).
• KYC Provider: Identity verification documents are transmitted securely.
• Law Enforcement Agencies: As required by legal obligation or court order.
• Anti-Money Laundering Authorities: As directed by the regulatory authority.

All third parties are bound by Megabet's data privacy agreements and may not use the data they receive for any other purpose.

5 Cookie Policy

Megabet's website and app use cookies and similar technologies. Cookies are small text files stored on your device.

Cookie Type

• Essential cookies: Login sessions and security tokens are required for the platform to function.
• Performance Cookies: Remembering your preferences — such as language selection.
• Analytics cookies: Anonymous data used to understand platform usage.

Cookies can be managed through your browser settings. However, disabling essential cookies may affect the functionality of the service.

6 Data protection measures

Megabet protects your data using the highest industry standards. Our security operates across multiple layers:

• Transmission Security: TLS 1.3 encryption on all communications.
• Storage Security: Stored data is AES-256 encrypted.
• Password: bcrypt hashing — your password is never visible, even to us.
• Two-factor authentication (2FA): Optional 2FA for added security.
• Regular audits: Penetration testing conducted by independent security experts.
• Access Controls: Only authorised staff may access specific data.

7 Data retention period

Megabet does not retain data longer than necessary. Retention periods vary by data type:

• Account Information: For the duration of account activity and 5 years after closure.
• Financial Transaction Records: Up to 7 years as required by legal obligation.
• KYC Documents: 5 years after account closure.
• Gaming Logs: 3 years for responsible gaming and dispute resolution.
• Cookie Information: Session cookies expire when the browser is closed; persistent cookies last up to 1 year.

Upon expiry, data is securely deleted or anonymised.

8 Your Rights

As a Megabet user, you have legal rights over your own data:

Contact the support team to exercise any of these rights. Requests will be responded to within 30 days of receipt.

9 Child protection

Megabet strictly prohibits providing services to anyone under 18. We do not knowingly collect any information from minors.

• Age is verified at the time of registration.
• In cases of doubt, age is confirmed through KYC documentation.
• Any data found to belong to a minor will be deleted immediately.

10 Policy changes

Megabet may update this privacy policy at any time. For significant changes:

• A notice will be published on the website.
• Notification will be sent to your registered email.
• Updated policies take effect 30 days after the date of change.
• Continued use of the platform during this period will be considered acceptance of the changes.

Archives of previous policies are available upon request from the support team.

11 Contact & complaints

For any privacy questions or complaints, contact the Megabet support team. Our dedicated Data Protection Officer (DPO) is available to assist with all matters.

• Contact us directly in English via live chat.
• You will receive an initial response within 48 hours of submitting a complaint.
• Complex matters will be resolved within 30 days.
• You also have the right to lodge a complaint with the relevant regulatory authority.