Megabet Terms and Conditions — Your Rights & Responsibilities

1 General Terms & Conditions

These Terms and Conditions (referred to herein as "Terms") constitute a legally binding agreement between the Megabet platform and all its users. By accessing Megabet's services through the website, mobile app, or any other channel, you fully agree to these Terms.

Megabet reserves the right to update these Terms and Conditions at any time. Continued use of the platform after any changes constitutes your acceptance of the revised terms. The date of the latest update will always be shown at the top of the page.

• These Terms and Conditions are available in both Bengali and English; in the event of any conflict, the English version shall prevail.
• All services provided by Megabet are subject to these Terms and Conditions.
• It is the user's responsibility to read and understand these Terms and Conditions.
• Contact our support team for any questions.

2 Account Registration and Verification

Accurate and complete information is required when registering for a Megabet account. Megabet reserves the right to terminate any account registered with false or misleading information.

KYC Verification Process

KYC (Know Your Customer) verification must be completed before making a withdrawal or for transactions above a certain threshold. The following documents may be required:

• Photo of National ID (NID) or Passport
• Proof of current address (utility bill or bank statement)
• Proof of Payment Method Ownership
• Selfie or live verification (if required)

Each person may hold only one account. Creating multiple accounts will result in all accounts being suspended and balances may be forfeited.

3 Eligibility & Age Requirements

You must be at least 18 years old to use the Megabet platform. Use of the platform by minors is strictly prohibited.

• Users must be at least 18 years of age.
• The platform may not be used from any country or region where online gaming is prohibited by law.
• Megabet employees and their immediate family members are not permitted to open an account.
• Providing false information about your age will result in account closure and forfeiture of any winnings.

Megabet may request age verification documents at any time. Failure to submit the required documents may result in temporary account suspension.

4 Deposit, Withdrawal, and Payment Policy

Megabet supports deposits via mobile banking, bank transfer, and e-wallets. Minimum and maximum limits apply to each payment method and can be viewed on your profile page.

Withdrawal Terms

• KYC verification must be completed before withdrawals can be processed.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawals on verified accounts are typically processed within 1–5 business days.
• Withdrawals may be temporarily held for verification in cases of suspicious activity.
• Information on minimum withdrawal amounts and fees is available on the Cashier page.

Megabet does not charge any hidden fees on transactions. Any charges imposed by payment providers are outside Megabet's control.

5 Bonuses & Promotional Offers

Megabet offers a variety of bonuses and promotional offers. Each offer has its own terms, which must be read before acceptance.

Wagering Requirements

Most bonuses are subject to wagering requirements. For example, a 30x wagering requirement means you must wager the bonus amount 30 times before making a withdrawal.

• Each bonus is issued once only — the same person cannot claim the same bonus more than once.
• A maximum bet limit may apply when playing with bonus funds.
• Some games may not be eligible for bonus wagering.
• Wagering requirements may also apply to winnings earned from free spins.
• Bonuses cannot be transferred to any third party.
• Megabet reserves the right to decline or cancel any bonus it considers invalid or unreasonable.

6 Gaming Rules and Fairness

All games on Megabet are powered by a certified Random Number Generator (RNG). Every game outcome is entirely independent and unbiased.

Live Casino games feature real dealers and outcomes are determined in real time. Megabet does not and cannot alter game results.

• The rules for each game are available within the game interface.
• If a game is interrupted due to a technical fault, Megabet will take reasonable action to resolve the matter.
• Winnings obtained through software exploits or hacking will be considered void.
• The use of bots or automated software in any game is strictly prohibited.

7 Prohibited Activities

The following activities are strictly prohibited on the Megabet platform. Violations may result in account termination, balance forfeiture, and legal action:

• Creating or operating multiple accounts.
• Registering an account using a false identity or inaccurate information.
• Engaging in money laundering or conducting suspicious transactions.
• Using fraudulent methods to exploit the bonus system.
• Hacking, cheating, or using bots in any game.
• Attempting to gain unauthorized access to another user's account.
• Conducting cyber attacks against the platform.

8 Account Suspension and Termination

Megabet may temporarily suspend or permanently close any account for the following reasons:

• Serious breach of terms and conditions.
• Failure to provide the required documents for KYC verification.
• Suspicious or unusual transaction activity.
• Accounts that have been inactive for an extended period (over 12 months).
• At the user's own request.

Users may request account closure at any time. Any remaining balance should be withdrawn before the account is closed.

9 Responsible Gaming Policy

Megabet takes responsible gaming seriously. We believe gaming is for entertainment — not as a primary source of income.

• Users can set their own daily, weekly, or monthly deposit limits.
• Session timers and reality-check alerts can be enabled.
• The option to voluntarily suspend your account for a set period is available.
• If you notice signs of a gaming addiction, our support team is here to help.

For more information, visit our Responsible Gaming View page.

10 Privacy and Data Protection

Megabet is committed to protecting your personal information. We never sell your data to third parties.

• All data is protected by 256-bit SSL encryption.
• Payment information is secured in accordance with PCI DSS standards.
• Full details on data collection and use are available in our Privacy Policy.
• Information may be disclosed to authorities where required by legal obligation.

For more information, visit our Privacy Policy Read.

11 Service Changes & Suspension

Megabet reserves the right to modify, upgrade, or temporarily take down any part of the platform at any time. We will make reasonable efforts to notify users in advance of any scheduled maintenance.

• The platform may be temporarily unavailable during scheduled maintenance.
• Emergency maintenance may require the service to go offline without prior notice.
• Users will be notified if any game or feature is discontinued.
• Megabet bears limited liability for losses resulting from technical issues.

12 Dispute Resolution & Governing Law

Any dispute between Megabet and a user will first be addressed through negotiation. Please contact our support team to submit a complaint.

• An initial response will be provided within 48 hours of a complaint being submitted.
• Independent arbitration is available for complex disputes.
• The right to appeal to the licensing authority is reserved.
• This agreement is governed by international gaming law.

You agree to use Megabet's alternative dispute resolution process before pursuing any claim through the courts.